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Question 1
A guest says they think their wine is bad, but when you taste it, it seems technically sound; just not to their style preference. What should guide your response?
A
Insist the wine is fine and educate the guest on what they are tasting
B
Replace the wine immediately regardless of the cause
C
Know your establishment's policy; a genuinely faulty wine is always replaced, while a wine not to taste preference depends on house policy
D
Offer the guest a different glass of the same wine to see if they change their mind
Submit